Find a lower rate online and we’ll match it!
If you find lower rate for our hotel online, we will match it, subject to the following terms and conditions:
- One reservation must be made through the Arbor Suites website.
- The guarantee does not apply to the following rate types:
- Rates that are not publicly available, such as negotiated corporate or group rates.
- Rates that require a paid membership in a club or other organization, approved by Arbor Suites for the discounted rates, such as AAA.
- Package rates that include the room and other components such as travel, car rental, entertainment, and/or non-breakfast meals.
- Package or group add-on rates that extend the length of a stay.
- Rates negotiated for stays extending beyond 30 nights.
- Rates that are available on auction Web sites
- Rates available on Web sites, such as Priceline and Hotwire, that do not disclose the hotel brand until the reservation is completed.
- Pre-paid rates that involve a voucher or other form of pre-paid certificate (including electronic vouchers and certificates) for a hotel stay.
- The “Comparison Rate” must be found, and a completed claim form submitted, within 24 hours of booking the reservation through Arbor Suites website and must be for the same hotel, room type and reservation dates. The same cancellation and advance purchase policies, and other terms and conditions governing the rates must apply. In addition, if the Comparison Rate is found on the day of arrival, the claim must be submitted by 11:59 p.m. of that day in the hotel’s time zone in order to ensure timely processing.
- Arbor Suites will verify the Comparison Rate within 24 hours of receiving your claim and notify you of the results. For claims submitted on the day of arrival, the claim will be processed within approximately four hours.
- The Comparison Rate must be reservable by the general public and be verifiable by Arbor Suites.
- Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Comparison Rate must still be available at the time Arbor Suites validates the claim. Rate disparities primarily attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee. Arbor Suites may deny claims where the difference between the comparison rate and the rate on the Arbor Suites website is less than $1.
- Comparison Rates applicable to only a portion of your entire scheduled stay will not be honored. Comparison Rates applicable to a multi-day stay will not be honored if the total room cost of the stay is the same or greater than the total room cost through Arbor Suites website.
- Void where prohibited by law. Arbor Suites reserves the right to modify or cancel the guarantee at any time without prior notice.
If you find a lower rate and would like to file for a claim, click here.